High Speed Frequently Asked Questions
What is CanWAN Ultra High Speed Service?
What are the key benefits of using CanWAN Ultra High Speed?
What does CanWAN Ultra High Speed service include?
Will other features of a standard telephone line be affected?
Who needs CanWAN Ultra High Speed service?
What is Network Address Translation (NAT) and how does it work?
Who do I call if I experience any difficulties?
Can I have multiple PC connections?
Is CanWAN Ultra High Speed service available in my area?
What are the terms and conditions of service?
How does the Ultra service compare with DSL, cable modems?
Are there any security issues I should be aware of?
Vista/Win7 Network...Repeated network disconnect

What is CanWAN Ultra High Speed Service?

CanWAN Ultra High Speed Internet, is a reliable, fast Internet access service using the latest in wireless high speed technology.

Connecting to the Internet through your CanWAN Ultra High Speed account is easier than ever. Once your Ethernet card is configured and connected to a CanWAN Ultra high speed modem, your computer will always be connected to the internet, when your computer is switched on. You do not need to dial-up to connect to the internet, in fact with the CanWAN Ultra High Speed service you don't even need a phone line.

return to top

What are the key benefits of using CanWAN Ultra High Speed?

return to top

What does CanWAN Ultra High Speed Service include?

return to top

Will other features of a standard telephone line be affected?

No. One of the finest features of CanWAN Ultra High Speed is that there is no need for a phone line. You can surf the web while making phone calls or receiving faxes.

return to top

Who needs CanWAN Ultra High Speed service?

CanWAN Ultra High Speed is the fastest "surfing" tool available. Ideal for those customers who are considerably heavy surfing users (using more than 80 hours a month) and who are sensitive to speed due to time constraints.

Customers who are using High Speed service for business applications may require a Static IP.

return to top

Why Private IP addresses?

With the increasing use of the internet, a problem we and other Internet Service Providers will encounter is IP (Internet Protocol) address depletion. To address this problem, CanWAN.com, like other ISPs, use Network Address Translation (NAT) which were introduced in January 1998. Each time a CanWAN Ultra High Speed subscriber connects to the Net, their IP address is randomly assigned for that session. This functionality also enhances the level of security in the network.

return to top

What is Network Address Translation (NAT) and how does it work?

NAT is a router function connecting two networks together. NAT replaces a fixed IP address with a temporarily assigned unique IP address. As soon as a user's connection session is over, the IP address is returned to the pool to be reassigned. One of the advantages of this process is that it will enhance the level of security within the Network by hiding the internal structure.

return to top

return to top

Who do I call if I experience any difficulties?

If you experience difficulties with your CanWAN Ultra High Speed service, please contact your CanWAN.com Ultra High Speed dealer. The dealer is best positioned to troubleshoot your problem, and to determine the best possible resolve. list of dealers.

return to top

Can I have multiple PC connections?

A single CanWAN Ultra High Speed access can be shared, but only for the purposes of multiple computers in one business entity, or residence. CanWAN.com will not be responsible for the networking of PCs nor will CanWAN.com provide free support to customers with multiple PC difficulties.

return to top

Is CanWAN Ultra High Speed service available in my area?

Currently, the CanWAN Ultra High Speed service is available in the Regina surrounding areas, Long Lake and Buffalo Pound Lake and areas between. A visit, or phone call to one of CanWAN's authorized High Speed dealers will verify if you are located within the coverage area. CanWAN Ultra will be expanding this service to other areas in the future (please stay tuned for updates).

return to top

What are the terms and conditions of service?

The CanWAN Ultra High Speed service is not intended for:
If CanWAN.com determines a customer to be using this service for these purposes, they will be contacted and billed regarding any applicable charges.


The connection of multiple computers or the sharing of one CanWAN Ultra High Speed access is limited to a single business entity or residence and cannot be shared between 2 separate business entities or residences.

CanWAN Ultra is not responsible for providing free support to customers who connect multiple computers to one CanWAN Ultra High Speed access.

return to top

How does the Ultra service compare with DSL, cable modems?

  • Digital Subscriber Line (DSL) utilizes customers' dedicated telephone lines;
  • Cable modems utilize customers dedicated television cable line;
    The current providers of these service offer speeds up to 35 times faster than a 28.8 modem and have priced their products very similar to each other.
    CanWAN Ultra High Speed is wireless product which is completely independent of the customers infrastructure, offering speeds up to 35 times faster than a 28.8 modem and priced comparably to a dial up connection.
  • return to top

    Are there any security issues I should be aware of?

    The danger of unwanted file and printer sharing across the network is possible, and of concern to some unsuspecting customers using networkable PCs - including the Mac and and PC Unix.

    Here are a few suggestions on how to make it a little more safer to surf the 'net the CanWAN Ultra High Speed way:
    1. Make sure you keep up-to-date on OS patches for Windows, Macintosh System 7.5.x, or any other networkable OS you are running.
    2. If there's no use for file or printer sharing (i.e., single PC users), turn all network protocols and services off except TCP/IP. Please note Windows and Mac OS automatically install default protocols if the system is equipped with a network card.
    3. If sharing is desired, select only the required services and protocol AND enforce password access and change the passwords frequently.
    4. Make sure to periodically check if unwanted sharing of folders or printers are turned on. Depending on the OS, a logfile of access could be created to see who's been on your system.
    5. On Win95 specifically, you might want to try running "Net Watcher" periodically to see who's logged on, if any.
    6. Power down the PC if it's not being used for long periods of time, but if that is not acceptable (i.e., a customer has a voice modem for faxes and voce mail), at least turn the high speed modem box off.
    7. Backup important data to tape, floppy, or CD and if possible have a complete system backup on tape.

    return to top

    Vista/Win7 Network...Repeated network disconnect

    A lot of people seem to be running into weird network problems with Vista/Win7.
    The symptoms might include:
      - Windows messenger issues (disconnects, slowness)
      - Large network file copies get interrupted or are slowwwww
      - Network file transfers that seem to hang for no reason
      - Network ghosts turning on/off the network subsystem
      - Routers having issues that lead to router reboot
      - Outlook having synchronization issues
    A possible solution is turning off auto-tuning. You see Vista/Win7 wants to always be in control, even when it gets on the network with others. MS has built a new feature into it's network stack that allows it to auto-tune the size of the send/receive windows.....why would you want to do this by default when half the worlds firewalls discard non-standard packet sizes is a mystery. So guess what happens when the firewall downstream of you decides that your packets are "non-standard"......it drops them, along with your connection. So how do you fix this, simple, you disable it. Here is how:
      1) Get a command prompt in administrator mode. To do this go to
      Start / All Programs / Accessories and RIGHT CLICK on command prompt's icon and choose "Run as Administrator". On the next prompt press "Continue".
      2) Make sure the Title of the newly opened command prompt window says "Administrator: Command Prompt", if not go back to 1).
      3) Now type the following into the command prompt window. This will disable autotuning.
      netsh int tcp set global autotuninglevel=disabled
      or
      click to and paste into command prompt window
      4) You should get a OK. in the command prompt window.
      5) Now type the following into the command prompt window. This will disable offloading.
      netsh int ip set global taskoffload=disabled
      or
      click to and paste into command prompt window
      6) You should get a OK. in the command prompt window.
      7) REBOOT your computer
    To check the status of this setting (before or after you change it) do 1) and 2) and type the following command
    netsh int tcp show global
    netsh int tcp show global

    return to top