FAQ's

What are the key benefits of using CanWAN Ultra High Speed?

No need for a phone line at all. Purchase or Rent your equipment. - The choice is completely up to you. "Always On" - Once your Ethernet card is configured and connected to a CanWAN Ultra high speed modem, your computer will always be connected to the internet, when your computer is switched on.

You do not need to dial-up to connect to the Internet, in fact with the CanWAN Ultra High Speed service you don't even need a phone line. Convenience of running many internet applications at the same time with all the speed of running them separately!

What does CanWAN Ultra High Speed service include?

A high speed antenna unit installed by CanWAN.com Personalized support and system configuration. A private IP address - which means that your computer in not reachable from outside of our network, Enhancing the level of security in the Network.

Will other features of a standard telephone line be affected?

No. One of the finest features of CanWAN Ultra High Speed is that there is no need for a phone line. You can surf the web while making phone calls or receiving faxes.

Who do I call if I experience any difficulties?

If you experience difficulties with your CanWAN Ultra High Speed service, please contact your CanWAN.com Ultra High Speed dealer.

Can I have multiple PC connections?

A single CanWAN Ultra High Speed access can be shared, but only for the purposes of multiple computers in one business entity, or residence.

CanWAN.com will not be responsible for the networking of PCs nor will CanWAN.com provide free support to customers with multiple PC difficulties.

Can the service be shared?

No, the CanWAN Ultra High Speed service is not intended for: resale, any type of serving such as Web Hosting, Email serving, game serving, sharing between 2 or more residences, even if in the same building sharing between 2 or more business entities, even if in the same building.

If CanWAN.com determines a customer to be using this service for these purposes, they will be contacted and billed regarding any applicable charges. The connection of multiple computers or the sharing of one CanWAN Ultra High Speed access is limited to a single business entity or residence and cannot be shared between 2 separate business entities or residences.

CanWAN Ultra is not responsible for providing free support to customers who connect multiple computers to one CanWAN Ultra High Speed access.

Are there any security issues I should be aware of?

The danger of unwanted file and printer sharing across the network is possible, and of concern to some unsuspecting customers using networkable PCs - including the Mac and and PC Unix. Here are a few suggestions on how to make it a little more safer to surf the 'net the CanWAN Ultra High Speed way: Make sure you keep up-to-date on OS patches for Windows, Macintosh, or any other networkable OS you are running. If there's no use for file or printer sharing (i.e., single PC users), turn all network protocols and services off except TCP/IP.

Please note Windows and Mac OS automatically install default protocols if the system is equipped with a network card. If sharing is desired, select only the required services and protocol AND enforce password access and change the passwords frequently. Make sure to periodically check if unwanted sharing of folders or printers are turned on. Depending on the OS, a log file of access could be created to see who's been on your system.

Email Settings

Our new web mail software now includes; Anti-Virus, Anti-Spam, Auto-Responder (for when you are away). When your new account is first set-up, your password is set to: temp12
Please log into http://mail.canwan.com
go to Settings and then Password

In order to download your emails onto Outlook Express, Eudora, etc..
You will need to use the following account settings.

POP3: pop.canwan.com
SMTP: smtp.canwan.com

Account name: name@canwan.com (your full email address)
Outgoing SMTP server requires authentication.

Vista/Win7 Network...Repeated network disconnect
A lot of people seem to be running into weird network problems with Vista/Win7.

The symptoms might include:

  • Windows messenger issues (disconnects, slowness)
  • Large network file copies get interrupted or are slow
  • Network file transfers that seem to hang for no reason
  • Network ghosts turning on/off the network subsystem
  • Routers having issues that lead to router reboot
  • Outlook having synchronization issues

A possible solution is turning off auto-tuning. You see Vista/Win7 wants to always be in control, even when it gets on the network with others. MS has built a new feature into it's network stack that allows it to auto-tune the size of the send/receive windows.....why would you want to do this by default when half the worlds firewalls discard non-standard packet sizes is a mystery.

So guess what happens when the firewall downstream of you decides that your packets are "non-standard"......it drops them, along with your connection. So how do you fix this, simple, you disable it. Here is how:

  1. Get a command prompt in administrator mode. To do this go to
    Start / All Programs / Accessories and RIGHT CLICK on command prompt's icon and choose "Run as Administrator". On the next prompt press "Continue".
  2. Make sure the Title of the newly opened command prompt window says "Administrator: Command Prompt", if not go back to 1.
  3. Now type the following into the command prompt window. This will disable autotuning.

    netsh int tcp set global autotuninglevel=disabled

    or click to and paste into command prompt window
  4. You should get a OK. in the command prompt window.
  5. Now type the following into the command prompt window. This will disable offloading.

    netsh int ip set global taskoffload=disabled


    or
    click to and paste into command prompt window
  6. You should get a OK. in the command prompt window.
  7. REBOOT your computer

To check the status of this setting (before or after you change it) do 1. and 2. and type the following command

netsh int tcp show global

netsh int tcp show global

Examples of data usage?

Examples of approximate data usage

Music
Video
Streaming Audio
Video Streaming std
Video Streaming std
Video Streaming med
Video Streaming 720p
Online Gaming
VoIP (phone)
5Mb/song
20Mb/song
60Mb/hour
7Mb/minute
500Mb/hour
1000Mb/hour
2000Mb/hour
500Mb/hour
20Mb/hour